Storage Hainault Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hainault provides storage and related removal services. By making a booking, paying a deposit or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting or using our services.

Services means any storage, removal, collection, delivery, handling, packing, or related services provided by Storage Hainault.

Goods means any items, property or belongings received, stored, moved or otherwise handled by us on behalf of the Customer.

Contract means the legally binding agreement between Storage Hainault and the Customer incorporating these Terms and Conditions.

2. Scope of Services

Storage Hainault provides storage services and, where agreed, associated removal, collection and delivery within our normal service area. The specific nature of the services, including the type and size of storage space, collection and delivery requirements, and any additional services, will be confirmed at the time of booking.

The Customer is responsible for ensuring that the description of the services requested is accurate, including the volume and nature of the Goods, access conditions at collection and delivery addresses, and any special handling requirements.

3. Booking Process

All bookings must be made in advance and are subject to availability. A booking may be made by completing our booking form or providing the required information through our accepted booking channels.

At the time of booking, the Customer will be asked to provide details including, but not limited to, full name, service address, description and approximate quantity of Goods, requested dates and times, and any access or parking information.

The Contract is formed when we confirm acceptance of your booking. We reserve the right to refuse any booking at our discretion, including where we believe the Goods may be prohibited or unsafe, or where adequate access cannot be provided.

Any quotations provided are based on the information given by the Customer. If, on the day of service, the actual volume of Goods, access conditions, or service requirements differ materially from the information supplied, we reserve the right to amend the price and, where necessary, to reschedule or decline the service.

4. Quotations and Pricing

Unless otherwise stated, all quotations are estimates and do not constitute a fixed price offer. Quotations are normally valid for a limited period from the date of issue, after which they may be subject to review.

Prices may take into account factors such as storage unit size, duration of storage, labour required, distance travelled, access conditions, and any additional services requested. Extra charges may apply for waiting time, additional labour, packing materials, long carries, stairs, or delays caused by the Customer or third parties.

All charges are stated exclusive of any applicable taxes unless expressly indicated otherwise. The Customer is responsible for any taxes or charges imposed by law in relation to the services.

5. Payments and Deposits

We may require a deposit or full payment in advance in order to secure a booking. The amount and payment schedule will be communicated at the time of booking.

Storage fees are usually payable in advance for the agreed storage period. If storage is ongoing, payment must be made on or before the due date for each billing period.

Payments must be made using an accepted payment method as specified by Storage Hainault. We reserve the right to charge interest and reasonable administration fees on late or overdue payments. Continued non-payment may result in suspension of access to stored Goods, additional charges, and ultimately disposal of Goods in accordance with applicable law and these Terms and Conditions.

The Customer is responsible for ensuring that payment details are accurate and that sufficient funds are available. We accept no liability for any charges imposed by the Customer's bank or payment provider.

6. Customer Obligations

The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to store and arrange for the Goods to be moved or handled under these Terms and Conditions.

The Customer must:

Provide accurate and complete information when making a booking.

Ensure that all Goods are properly packed and prepared for storage or transport, unless packing services have been specifically agreed.

Ensure that nothing is stored or presented for removal that is illegal, hazardous, or prohibited under these Terms and Conditions.

Arrange appropriate access and, where required, parking for our vehicles at collection and delivery points, including any necessary permits or permissions.

Comply with all applicable laws and regulations relating to the Goods and their storage or movement.

7. Prohibited and Restricted Goods

The Customer must not store or request us to handle any Goods that are dangerous, illegal, perishable, or otherwise unsuitable for normal storage or removal operations. Prohibited Goods include, but are not limited to, explosives, firearms, ammunition, flammable or combustible materials, toxic substances, corrosive or oxidising agents, gas cylinders, illegal drugs, counterfeit goods, live animals or plants, and any items that are prohibited by law.

We reserve the right to refuse, remove, or require the removal of any Goods that we reasonably believe to be prohibited, hazardous or in breach of this clause, and to notify the relevant authorities if we consider it necessary to do so.

8. Waste and Environmental Regulations

Storage Hainault does not operate as a waste disposal facility. The Customer must not present general waste, fly-tipped materials, household refuse, or construction rubble as Goods for storage or standard removal services.

Where disposal or clearance services are specifically agreed, any waste must be accurately described in advance, and only lawful and properly segregated waste will be accepted. Additional charges may apply according to the type, weight and volume of waste, as well as any disposal fees imposed by licensed facilities.

The Customer is responsible for ensuring that no hazardous or restricted waste is included in any items presented for removal or disposal, and for complying with all relevant environmental and waste management regulations. We reserve the right to decline, remove, or separately charge for any waste materials or contaminated items, and to recover from the Customer any costs or penalties we incur as a result of incorrect or unlawful waste presentation.

9. Cancellations and Amendments

The Customer may request to cancel or amend a booking by giving notice in advance of the scheduled service date. The required notice period and any applicable charges will be explained at the time of booking and may vary depending on the type of service and its duration.

If insufficient notice is given, a cancellation or amendment fee may be charged, which may include retention of all or part of any deposit paid, and the recovery of any costs already incurred in relation to the booking.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or other operational difficulties. In such cases, we will aim to offer an alternative date or refund any prepaid charges for services not yet provided. Our liability in such circumstances will be limited to the amounts paid for the affected services.

10. Access to Storage

Access to stored Goods will be provided in accordance with the access arrangements agreed at the commencement of storage. We may operate specific opening hours or access procedures, which the Customer must follow.

We may temporarily suspend or restrict access for operational or safety reasons, for example while carrying out maintenance, repairs, or security checks. Where reasonably practicable, we will provide notice of any planned access restrictions.

The Customer must ensure that any person accessing the storage unit or area on their behalf is properly authorised and complies with all site rules and safety instructions.

11. Security and Risk

We take reasonable steps to provide a secure storage environment, which may include locked units, monitored access or other security measures. However, we do not guarantee that unauthorised access, theft or damage will never occur.

The Goods are stored and handled at the Customer's risk, subject to any limitations and exclusions of liability set out in these Terms and Conditions. The Customer is strongly advised to arrange appropriate insurance cover for the full value of the Goods, whether in storage or in transit.

12. Our Liability

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods, whether in storage or in transit, is limited to a reasonable amount having regard to the nature and value of the Goods as disclosed to us, and to the charges paid or payable for the relevant services.

We will not be liable for any loss or damage arising from the following causes:

Inherent defects, characteristics or vice of the Goods, including deterioration, leakage, or fragility.

Insufficient or improper packing, unless we have agreed to provide packing services and have performed them negligently.

Acts or omissions of the Customer or any third party, including failure to provide accurate information or adequate access.

Wear and tear, gradual deterioration, or atmospheric or climatic conditions such as damp, condensation or temperature changes, unless we have specifically agreed to provide climate-controlled storage.

Events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, civil disturbance, war, terrorism, or industrial disputes.

We do not accept liability for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if we have been advised of the possibility of such loss. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

13. Customer Indemnity

The Customer shall indemnify and keep indemnified Storage Hainault against all claims, demands, costs, damages, and expenses arising from:

Any breach by the Customer of these Terms and Conditions.

The storage, handling, or transport of any prohibited or hazardous Goods, whether or not we were aware of their nature.

Any claim by a third party alleging ownership or superior title to the Goods or any part of them.

14. Lien and Disposal of Goods

We have a general and particular lien over the Goods for all charges and expenses due under the Contract, including any storage fees, removal fees, and other costs incurred on the Customer's behalf.

If any amount due remains unpaid for a period specified in our notices to the Customer, we may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods in order to recover the sums owed, together with any reasonable costs of sale or disposal. Any surplus proceeds remaining after deduction of all amounts due will be held for the Customer.

Where it is not practical or lawful to sell items, we may dispose of them by other appropriate means. We shall not be liable to the Customer for any loss arising from such sale or disposal, provided that we acted in good faith and in accordance with applicable law.

15. Personal Data

We collect and use personal data provided by the Customer for the purpose of administering bookings, providing services, handling payments, and complying with legal obligations. We handle personal information in accordance with applicable data protection laws.

The Customer is responsible for ensuring that any personal data provided to us is accurate and up to date, and for informing us of any changes relevant to the Contract.

16. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details of the matter. We will investigate the complaint and aim to respond within a reasonable timeframe.

Raising a complaint does not in itself suspend the Customer's obligation to pay any undisputed charges by the due date.

17. Variation of Terms

We may update or vary these Terms and Conditions from time to time. Any changes will normally apply to new bookings and to ongoing services from the date that the updated Terms and Conditions are notified or made available to the Customer.

Where a variation would materially affect ongoing services, we will use reasonable efforts to notify the Customer in advance. Continued use of our services after any such variation takes effect will be treated as acceptance of the updated Terms and Conditions.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or service confirmation issued by us, constitute the entire agreement between Storage Hainault and the Customer in relation to the services. They supersede any prior agreements, understandings or representations, whether written or oral, relating to the subject matter.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.